Last Updated: October 31, 2026

Welcome to Honest Water Boise. These Terms of Use govern your access to and use of our website, online forms, content, communications, and related services provided by Honest Water Boise, including through boisecitywater.com.

By using our website, submitting a form, scheduling a consultation, contacting us, or purchasing products or services from us, you agree to these Terms of Use. If you do not agree, please do not use our website or services.

1. Company Information

This website is owned and operated by Honest Water Boise.

You may contact us at:
Honest Water Boise
Serving Boise and the Treasure Valley, Idaho
Phone: (602) 739-3657
Email: jordan.park.business@gmail.com

2. Our Services

Honest Water Boise provides information, consultations, product recommendations, sales, and installation coordination for residential water treatment systems, which may include whole-home water filtration systems, water softeners, reverse osmosis drinking water systems, sediment filters, salt-free conditioners, leak detection devices, and related products or services.

Information on our website is provided for general informational and marketing purposes. It is not a guarantee that any specific product, system, price, installation method, water quality result, or outcome will apply to your home.

3. Website Use

You agree to use our website only for lawful purposes. You agree not to:

Use the website in a way that violates any applicable law or regulation.
Attempt to gain unauthorized access to the website, server, forms, systems, or related technology.
Interfere with or disrupt the website or its functionality.
Submit false, misleading, incomplete, or fraudulent information.
Copy, scrape, reproduce, or republish our website content without written permission.
Use our website or content to compete with us, misrepresent our services, or confuse consumers.

We reserve the right to restrict or terminate access to our website at any time, without notice, if we believe these Terms have been violated.

4. Estimates, Pricing, Promotions, and Availability

We may display pricing, package details, promotional offers, discounts, financing references, or installation information on our website or in our advertising.

Unless otherwise stated in writing:

Website pricing is for general informational purposes and may depend on home size, plumbing layout, water conditions, selected equipment, installation requirements, service area, add-ons, and other factors.
Promotional pricing may be limited by date, availability, location, or eligibility.
Discounts, offers, and promotions may not be combined unless stated otherwise.
Final pricing must be confirmed by Honest Water Boise in writing before purchase or installation.
We reserve the right to correct errors, update pricing, modify packages, or discontinue offers at any time.

A website visit, form submission, consultation, or quote request does not create a binding purchase agreement unless and until a written agreement, invoice, order form, financing agreement, or other purchase document is accepted by the customer and Honest Water Boise.

5. Consultations and Water Information

We may provide consultations, recommendations, or educational information based on information you provide, publicly available water quality data, location-based data, customer-provided photos, conversations, or other sources. You understand that:

Water quality can vary by municipality, neighborhood, plumbing system, well, fixture, and home.
Public water data may not reflect the exact conditions inside your home.
Recommendations are based on available information at the time and are not a substitute for laboratory testing where laboratory-level accuracy is required.
Any claims about taste, odor, hardness, contaminants, scale, appliance protection, or water quality improvement may depend on the specific system selected, installation conditions, incoming water quality, maintenance, and usage.

6. Installation and Third-Party Providers

Honest Water Boise may use employees, contractors, subcontractors, installation partners, suppliers, manufacturers, financing partners, software providers, or other third parties to provide services, process payments, schedule appointments, communicate with customers, or complete installation-related work.

We are not responsible for delays or issues caused by circumstances outside our reasonable control, including supply delays, manufacturer backorders, customer scheduling conflicts, inaccurate customer-provided information, plumbing conditions, access limitations, acts of God, severe weather, utility issues, or other events beyond our control.

7. Customer Responsibilities

You agree to provide accurate and complete information when contacting us, scheduling appointments, requesting quotes, or purchasing services. You are responsible for:

Confirming that you own the property or have authority to approve work.
Providing safe and reasonable access to the installation area.
Disclosing known plumbing, water, electrical, drainage, structural, access, or property issues.
Reviewing all quotes, invoices, agreements, warranties, and installation documents before approval.
Following maintenance instructions for any installed system.
Replacing filters, salt, cartridges, membranes, or consumable parts as recommended.

Failure to maintain the system properly may reduce performance and may affect warranty coverage.

8. Payments, Financing, and Refunds

Payment terms, deposits, balances, financing options, cancellation terms, and refund eligibility will be stated in the applicable quote, invoice, financing agreement, or purchase document.

If financing is offered, financing approval, terms, rates, monthly payments, and credit decisions are handled by the applicable financing provider and are subject to that provider's policies. Honest Water Boise does not guarantee financing approval.

Unless otherwise stated in writing, installed products, custom orders, special-order equipment, completed labor, and used filters or components may not be refundable once installation has begun or been completed.

9. Warranties

Section 1: Honest Water LLC Lifetime Warranty

At Honest Water LLC, we take pride in the quality and craftsmanship of our water treatment systems. The following limited warranties apply to the original purchaser of each system.

Coverage

Lifetime Warranty, System Dry Parts. Covers all mechanical and non-consumable components that do not come into direct contact with water.
5-Year Warranty, Control Valve, Circuit Board, and Filtration Media. Protects against defects in materials and workmanship under normal operating conditions.
1-Year Warranty, Labor. Covers labor-related issues arising from the original installation for a period of one year from the date of installation.

Warranty Conditions and Limitations

Coverage is valid only when the system is installed, operated, and maintained according to Honest Water LLC guidelines.
The warranty excludes damages caused by improper installation, misuse, neglect, unauthorized modifications, or environmental factors such as flooding, freezing, or excessive contaminant levels beyond system specifications.
Replacement parts or services rendered under this warranty do not extend or reset the original warranty period.
This warranty is the exclusive remedy and supersedes all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
Honest Water LLC is only responsible for damages or failures resulting from workmanship-related issues. Honest Water LLC is not responsible for any damages caused by manufacturer defects.
Honest Water LLC's total liability is strictly limited to the original purchase price of the system. We are not liable for any incidental, consequential, or indirect damages.

To file a claim, please contact Honest Water LLC Customer Support and provide proof of purchase along with installation documentation.

Section 2: Manufacturer Warranty

Honest Water LLC also provides a manufacturer-backed warranty for specific system components, covering defects in materials and workmanship under normal use and conditions:

Component / Product	Warranty Period
Control Valves	5 Years
Storage Tanks	Lifetime
Media Tanks	Lifetime
Ceramic Discs (Rotary Valves)	Lifetime
Reverse Osmosis Systems	1 Year
Filtration Media	5 Years

Important Notes

Replacement parts are covered only for the remainder of the original warranty period and must be installed by an Honest Water LLC-approved technician.
Labor associated with component replacement is not included.

Exclusions

This warranty does not apply to damages caused by:

Misuse, abuse, neglect, or accidents
Improper installation or unauthorized repairs
Acts of nature
Water conditions that foul filters, resins, or membranes

Warranty Claim Requirements

Valid proof of purchase
Installation documentation
Return authorization number issued by Honest Water LLC

Disclaimer

THIS WARRANTY IS EXCLUSIVE AND PROVIDED IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HONEST WATER CO. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES EXCEEDING THE COST OF THE PRODUCT ITSELF.

To the fullest extent permitted by law, our website and website content are provided "as is" and "as available," without warranties of any kind, whether express or implied.

10. Intellectual Property

All content on this website, including text, logos, graphics, designs, images, videos, icons, layouts, pricing displays, service descriptions, and branding, is owned by or licensed to Honest Water Boise and is protected by applicable copyright, trademark, and intellectual property laws.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, sell, publish, or exploit any website content without our prior written permission.

11. User Submissions, Reviews, Photos, and Communications

If you submit information, photos, reviews, testimonials, comments, messages, or other content to us through the website, email, text message, phone, social media, review platforms, or other channels, you represent that you have the right to provide that content.

By submitting content to us, you grant Honest Water Boise permission to use, reproduce, display, publish, and share that content for business, marketing, customer service, quality control, and operational purposes, subject to our Privacy Policy and applicable law.

We may choose not to use submitted content and may remove or stop using content at any time.

12. Third-Party Links and Tools

Our website may link to or use third-party websites, tools, forms, scheduling platforms, payment processors, financing providers, analytics tools, advertising platforms, social media platforms, maps, or other services.

We are not responsible for the content, policies, security, availability, accuracy, or practices of any third-party website or service. Your use of third-party services may be governed by their own terms and privacy policies.

13. SMS, Phone, and Email Communications

By submitting your phone number, email address, or contact information to us, you agree that Honest Water Boise may contact you by phone, text message, email, voicemail, or other communication methods regarding your inquiry, appointment, quote, service, promotion, or customer relationship.

We treat SMS opt-in for transactional messages (such as quote confirmations, appointment reminders, and service follow-ups) and SMS opt-in for promotional or marketing messages (such as special offers, seasonal promotions, and company news) as separate, optional consents. You may opt in to either, both, or neither. Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help, or STOP at any time to opt out of the corresponding SMS program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with subcontractors or service providers who help us provide support services or deliver our services. We do not sell customer personal information.

You may unsubscribe from marketing emails using the unsubscribe link if one is provided. We may still contact you for transactional, appointment, service, safety, payment, or customer support reasons where permitted by law.

SMS Terms (Operational Messaging)

Honest Water Boise may send operational SMS messages to employees, contractors, and field technicians who have provided their mobile number and consented to receive such messages.

Messages may include:

Customer payment deposit reminders
Secure receipt-upload links
Job or payment exception notifications
Other work-related operational notices

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to SMS messages is not a condition of purchasing goods or services.

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Mobile information may be shared only with service providers as necessary to deliver these operational communications on our behalf.

14. Limitation of Liability

To the fullest extent permitted by law, Honest Water Boise and its owners, officers, employees, contractors, partners, suppliers, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of the website, reliance on website information, inability to access the website, third-party services, or any products or services obtained through us.

To the fullest extent permitted by law, our total liability for any claim related to the website or these Terms will not exceed the amount you paid directly to Honest Water Boise for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Honest Water Boise and its owners, officers, employees, contractors, partners, suppliers, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney's fees, arising from or related to your misuse of the website, violation of these Terms, violation of applicable law, or violation of any third-party rights.

16. Governing Law

These Terms of Use are governed by the laws of the State of Idaho, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms, the website, or our services shall be handled in the state or federal courts located in Idaho, unless otherwise required by applicable law or agreed in writing.

17. Changes to These Terms

We may update these Terms of Use from time to time. When we do, we will update the "Last Updated" date above. Your continued use of the website after changes are posted means you accept the updated Terms.

18. Contact Us

If you have questions about these Terms of Use, contact us at:
Honest Water Boise
Serving Boise and the Treasure Valley, Idaho
Phone: (602) 739-3657
Email: jordan.park.business@gmail.com